Shipping & Delivery

Before Shipment You Need to Know

  • In-stock: In-stock items are ready-made, meaning these items are in our facilities and ready to ship to you! We'll process your order in 24-48 working hours. Delivery usually takes 3-5 working days (USA Area). We'll also send shipping details in your confirmation email.
  • High Demand:This is a hot item— so many people wanted it that we sold out, but we will have more available soon! These pieces are available for purchase and your order will be added to our fulfillment queue. We’ll ship your backordered item as soon as it's available.
  • Custom-made: Custom-made pieces are just that, handcrafted just for you. These units always takes 10-15 business days to be made by our hairstylists, which is not applicable to the general shippinig method.You will be informed by message after hair is completed. You will pick up your order in our Atlanta store. * This type of units only offer to Georgia area.

About Shipment

We ship the in stock goods via UPS / DHL / FedEx

Free shipping areas:United States, Australia, Canada, United Kingdom

Normally, we (seller) bear the shipping fee, meaning free shipping for buyers. In some cases (when the total of the order is less than $149), the buyer needs to pay $21.99 for shipping.

In the following scenarios, the fees will be borne by the buyer:

  1. The tariffs will be paid by the buyer should it arise in the recipient's country.
  2. The part of cost due to delay of delivery on the buyer's responsibility, or modification of address.
  3. Costs that arises due to the buyer's cancellation of the order halfway, or return of goods.


For the following product, your order will not applicable to the general shipping method:

  • Product under the collection "custom wig", including series "up-do", "with braids", " layered", these pieces is custom-made product which will take days to be customized. please refer to the product description.
  • Buyer will pick up the order in our Atlanta store after the wig is finished. *This type of units only offer to Georgia area.

     

    Handling & Delivery Time

    For in stock goods,
    Shipment in 48 working hours after payment. 3-5 working days delivery to USA, Canada and UK. 5-7 working days delivery to Europe & one week to African countries and South America.

    Delivery time may be delayed due to differences in different regions, or the impact of force majeure factors such as the COVID-19. Please wait patiently~

    For custom-made goods,
    Processing in 48 working hours after payment. 10-15 working days to be customized. Expect delay 1-5 working days in peak season.

    Buyer need to pick up the order in our stores. Any expected date of delivery please contact us via ashinehair@gmail.com

    Helpful Hints

    1. In normal circumstances, the local shippers delivery packages on workdays (- Fri.). It is highly recommended that you choose an address where you can receive the package on workdays as the shipping address to ensure your parcel is delivered to you safely. Kindly keep your phone on for the shipper to contact you.
    2. In the shipping services we use, a customer's signature is not required. We do not take responsibility for any loss or theft of the package. Kindly make sure that you or an authorized person is present at the shipping address to receive the package.

     

    Payment Methods

    On our website, you can use the following payment methods: